Increasing the Human-To-Human Connection in Customer Service

Adding some personality to customer service is crucial to keeping customers happy. Few people actually choose to have a conversation with a robot. Whether you have a customer service call center or not, adding a human touch can improve customer service in many ways. Asking questions about a customer’s hobbies and interests can help agents build a connection with their clients. It can even help if they have a little bit of personality, too.Human-to-human connectionThe most powerful differentiator […]